Orders, Shipping & Returns

Agreement and Payment

The online presentation of the Site's goods, as well as the corresponding prices do not constitute a binding offer by the Site Owner and are subject to change. It is your order of goods via the Site which constitutes such a binding offer to enter into an agreement over the sale of said goods. When an order has been processed on the Site, the Site Owner will confirm receipt of your order electronically. Note that this confirmation of receipt does not constitute an acceptance of your offer to enter into an agreement over the sale of the Site's goods.

Acceptance of your offer shall take place only if the Site Owner provides you with an order confirmation in writing or by email for the goods confirmed therein, or, in the alternative, upon delivery of goods. If your order is incorrect you must contact us within 10 business days of your order to correct the sale.

All invoices are issued in Canadian dollars.

Accepted Payment Methods

The Site accepts the following credit card types: Visa, MasterCard, American Express and Discover.

Credit Card Charges

Your credit card will be charged immediately after you placed your order. If the Site Owner is not able to fulfill your order for any reason, your credit card will be refunded.

Secure Shopping

All of the Site's transactions are processed over a secure connection, ensuring full protection of your personal information. All credit card details are captured over a secure 128-bit Secure Socket Layer (SSL). This SSL certificate indicates that a third party has verified the identity of the Site's Owner and set up an encrypted line of communication between you and the Site. This means that your credit card number is automatically transferred as part of the transaction process and, unlike a traditional store, no human ever comes into contact with your card number during the approval process. Furthermore, the Site never stores your credit card information.

Each transaction requires you to provide the Card Verification Value (CVV) of your credit card. A CVV is a 3-4 digit code located on all current credit cards and is used as additional verification to ensure that the cardholder is in possession of the credit card being used.

If you have any concerns about the security of the Site, please contact us.


Orders

Order Tracking

If a tracking number is provided by the shipping carrier, the Site Owner will update your order with the tracking information. Note that some orders may not include tracking numbers. You may also check the status of your order by logging into your customer account.

Out of Stock Items

The Site Owner strives to ensure that every item displayed on the Site is available and in stock. However, should an order be processed for an item that is not available, you will be contacted by email and refunded the total amount of your order through your original payment method.

Back Orders

Due to high demand, some items may not be in stock at the time you place your order. In this case, you will be notified and the item you have ordered will be placed on backorder and delivered to you upon receipt of the stock as well as upon receipt of the payment. Stock on backorder is not subject to an additional delivery charge.


Shipping

The Site Owner currently ships with competitive rates and reasonable delivery times across Canada. Shipments outside of Canada are not available at this time.

Calculating Cost

Shipping costs from the Site are based on both the weight of your order as well as the delivery method. Shipping charges are based on our transport contractor's standard courier rates. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, adding your shipping information will calculate your shipping cost for Standard Shipping only.

Delivery Time

Orders received before 4:00 PM EST are shipped on the same business day, excluding weekends and holidays. There are no mail deliveries on weekends and/or holidays.

Standard Shipping

Transit time is based on UPS delivery times. The standard delivery is typically three to five business days for most urban areas. For smaller towns, please add one to two business days.

Damaged Items in Transport

 If there are any damages on the packaging delivered, refuse the order and contact us immediately.


Returns and Exchanges

If you receive a defective item, please contact us within 10 days of receiving your delivery to obtain an authorization and an RMA number. Returns will only be accepted with a prior authorization and with the creation of a Return Merchandise Authorization (RMA) number.

  • A notice will be sent to the customer, along with the corresponding RMA number, as well as return instructions for the item.
  • RMA numbers are valid for 15 days from the date they are issued (this deadline is referred to as the "RMA Expiry Date") and items returned must be received within that timeframe.
  • RMA numbers cannot be extended or reissued.
  • Items returned after the RMA Expiry Date will be refused and returned to the customer.
  • Hardware must be returned in its original condition and in its original packaging. All packaging must be returned and cannot be torn or damaged. If the item is not in its original condition, the return will not be accepted.
  • Items must be returned with all manuals, instructions and accessories, within the original packaging.

Refunds do not include shipping and handling charges shown on the packing slip or invoice. Shipping charges for all returns must be prepaid by the user of the Site. The user of the Site is responsible for any loss or damage to hardware during shipment. Within four to six weeks of receipt of the item (provided that the item is returned in accordance with the above conditions), the Site Owner will issue a credit to the customer's account. Refunds will be issued via the same method used to originally purchase the item.


Warranty

Warranty period (a) in respect of hardware goods, is the period of 12 months after the date of Moneris's invoice and (b) in respect of software goods, is the period of 90 days after the date of Moneris's invoice.

Moneris warrants that the goods will be free from defects in materials and workmanship and will conform substantially to the published specifications for the goods or to any written mutually agreed to specifications between Moneris and buyer. This warranty applies only to defects notified to Moneris during the warranty period.


Warranty service will be performed in accordance with Moneris's Standard Limited Warranty. Malfunctioning, defective or non-conforming goods will be repaired or replaced at Moneris's option and expense. 

If Moneris repairs or replaces a good pursuant to this warranty, this warranty will extend to cover the repaired or replaced good for whichever is the longer of (a) the remainder of the Warranty Period applicable to the originally supplied Product, or (b) the period of 3 months from the date on which the repaired or replaced good is shipped to buyer.

This warranty is a "return to depot" warranty pursuant to which buyer must, at buyer's risk and expense, return the relevant goods to Moneris or its nominated contractor and Moneris will, at its risk and expense, send buyer the repaired or replaced goods.

This warranty does not apply to any goods for which buyer has not paid Moneris the full purchase price or from or on which the serial number has been removed or altered. It also does not apply to any defect caused by (a) a negligent or wilful act or omission of buyer or its contractors, agents or employees, (b) the use or operation of the goods other than in accordance with the published specifications or the relevant operating manual or in a manner not reasonably contemplated by Moneris including use of the goods with third party products not approved by Moneris, (c) modification or repair or attempted modification or repair of the goods without Moneris's prior written approval, (d) the goods being subjected to unusual or non-recommended physical, environmental or electrical factors, or (e) any other cause external to the good, including accident, act of God or installation by anyone other than Moneris or its authorised contractors. 

To the extent permitted by applicable law, goods sold but not manufactured or repaired by Moneris are sold "AS IS" and without warranties by Moneris of any kind, either express or implied (including but not limited to the above-noted warranty), including but not limited to the warranties of non-infringement of third party rights, title, merchantability or fitness for a particular purpose. Except as expressly provided to the contrary in this agreement, all warranties and other terms, whether express, implied, statutory or otherwise relating in any way to the subject matter of this agreement or to this agreement generally, are excluded to the full extent permitted by law.