Orders, Shipping & Returns

Pricing

Moneris updates pricing and product assortments on a regular basis as a result of a variety of factors, including, but not limited to, market and competitive forces, and reserves the right to change pricing and product assortment at any time without notice.

There may be certain orders that we are either unable to accept or must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Possible circumstances involving our canceling an order may be limitations on quantities available for purchase or inaccuracies or errors in product or pricing information.

Taxes

All prices quoted exclude sales tax. Federal, Provincial and Harmonized sales tax will be added to purchases where applicable, based on the "Ship to" province.

Price Changes

Due to market conditions, all prices shown are in effect at the date of website visit and are subject to change without notice.

Agreement and Payment

The online presentation of the goods available on shop.moneris.com, as well as the corresponding prices do not constitute a binding offer by Moneris and are subject to change. It is your order of goods via shop.moneris.com which constitutes such a binding offer to enter into an agreement over the sale of said goods. When an order has been processed on shop.moneris.com, Moneris will confirm receipt of your order electronically. Note that this confirmation of receipt does not constitute an acceptance of your offer to enter into an agreement over the sale of goods on shop.moneris.com.

Acceptance of your offer shall take place only if Moneris provides you with an order confirmation in writing or by email for the goods confirmed, or, in the alternative, upon delivery of goods. If your order is incorrect you must contact us within 10 business days of your order to correct the sale.

All invoices are issued in Canadian dollars.

Accepted Payment Methods

Moneris accepts the following credit card types: Visa, Mastercard, American Express, JCB, and Discover.

If you are an existing Moneris merchant, you may also place your order by calling our Service agents and you can then choose to pay for your order through direct debit of your bank account or as otherwise provided in your merchant agreement with Moneris.

Credit Card Charges

Your credit card will be charged immediately after you placed your order. If Moneris is not able to fulfill your order for any reason, your credit card will be refunded.

Secure Shopping

All of shop.moneris.com?s transactions are processed over a secure connection, ensuring full protection of your personal information. All credit card details are captured over a secure 128-bit Secure Socket Layer (SSL). This SSL certificate indicates that a third party has verified the identity of Moneris and set up an encrypted line of communication between you and shop.moneris.com. This means that your credit card number is automatically transferred as part of the transaction process and, unlike a traditional store, no human ever comes into contact with your card number during the approval process. Furthermore, shop.moneris.com never stores your credit card information.

Each transaction requires you to provide the Card Verification Value (CVV) of your credit card. A CVV is a 3-4 digit code located on all current credit cards and is used as additional verification to ensure that the cardholder is in possession of the credit card being used.

If you have any concerns about the security of shop.moneris.com, please contact us.

Orders

Order Tracking

If a tracking number is provided by the shipping carrier, Moneris will update your order with the tracking information. Note that some orders may not include tracking numbers. You may also check the status of your order by logging into your customer account.

Out of Stock Items

Moneris strives to ensure that every item displayed on shop.moneris.com is available and in stock. However, should an order be processed for an item that is not available, you will be contacted by email and refunded the total amount of your order through your original payment method.

Back Orders

Due to high demand, some items may not be in stock at the time you place your order. In this case, you will be notified and the item you have ordered will be placed on backorder and delivered to you upon receipt of the stock as well as upon receipt of the payment. Stock on backorder is not subject to an additional delivery charge.

Shipping

Moneris currently ships with competitive rates and reasonable delivery times across Canada. Shipments outside of Canada are not available at this time.

Calculating Cost

Shipping costs from shop.moneris.com are based on both the weight of your order as well as the delivery method and your delivery location. Shipping charges are based on our transport contractor's standard courier rates. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, adding your shipping information will calculate your shipping cost.

Delivery Time

Orders received before 4:00 PM EST are shipped on the same business day, excluding weekends and holidays. There are no mail deliveries on weekends and/or holidays.

Standard Shipping

Transit time is based on our courier?s delivery times. The standard delivery is typically three to five business days for most urban areas. For smaller towns, please add one to two business days.

Damaged Items in Transport

 If there are any damages on the packaging delivered, please contact us within 10 days.

Returns and Exchanges

All Items purchased on Shop.Moneris.com are final sale. However, if you receive a defective item, please contact us within 10 days of receiving your delivery

Hardware must be returned in its original condition and in its original packaging within 30 days of placing your order. All packaging must be returned and cannot be torn or damaged. If the item is not in its original condition, the return will not be accepted.

Items must be returned with all manuals, instructions and accessories, within the original packaging.

Refunds do not include shipping and handling charges shown on the packing slip or invoice. Shipping charges for all returns must be prepaid by the user of shop.moneris.com. The user of shop.moneris.com is responsible for any loss or damage to hardware during shipment. Within four to six weeks of receipt of the item (provided that the item is returned in accordance with the above conditions), refunds will be issued via the same method used to originally purchase the item.

If an exchange was requested, the replacement hardware will be deployed upon receipt and approval of the defective item.

Warranty

Warranty period (a) in respect of hardware goods, is the period of 12 months after the date of Moneris's invoice and (b) in respect of software goods, is the period of 90 days after the date of Moneris's invoice.

Moneris warrants that the goods will be free from defects in materials and workmanship and will conform substantially to the published specifications for the goods or to any written mutually agreed to specifications between Moneris and buyer. This warranty applies only to defects notified to Moneris during the warranty period.

Warranty service will be performed in accordance with Moneris's standard limited warranty. Malfunctioning, defective or non-conforming goods will be replaced at Moneris's option and expense.

If Moneris replaces a good pursuant to this warranty, this warranty will extend to cover the replaced good for whichever is the longer of (a) the remainder of the Warranty Period applicable to the originally supplied Product, or (b) the period of 3 months from the date on which the replaced good is shipped to buyer.

This warranty is a "return to depot" warranty pursuant to which buyer must, at buyer's risk and expense, return the relevant goods to Moneris or its nominated contractor and Moneris will, at its risk and expense, send buyer the replaced goods.

This warranty does not apply to any goods for which you have not paid Moneris the full purchase price or from or on which the serial number has been removed or altered. It also does not apply to any defect caused by (a) a negligent or willful act or omission of buyer or its contractors, agents or employees, (b) the use or operation of the goods other than in accordance with the published specifications or the relevant operating manual or in a manner not reasonably contemplated by Moneris including use of the goods with third party products not approved by Moneris, (c) modification or repair or attempted modification or repair of the goods without Moneris's prior written approval, (d) the goods being subjected to unusual or non-recommended physical, environmental or electrical factors, or (e) any other cause external to the good, including accident, act of God or installation by anyone other than Moneris or its authorized contractors.

To the extent permitted by applicable law, i) Protective Hygienic Screens and Guards; ii) Pin Pad Protective Covers; and iii) goods sold but not manufactured or repaired by Moneris are sold "AS IS" and without warranties by Moneris of any kind, either express or implied (including but not limited to the above-noted warranty), including but not limited to the warranties of non-infringement of third party rights, title, merchantability or fitness for a particular purpose. Except as expressly provided to the contrary in this agreement, all warranties and other terms, whether express, implied, statutory or otherwise relating in any way to the subject matter of this agreement or to this agreement generally, are excluded to the full extent permitted by law.